Privacy Policy
This Privacy Policy explains how Bat Eagle IT handles personal data in connection with the website and its IT security and digital literacy courses. It describes the types of information we collect, how we use it, when we share it, and the choices available to users. By using the site, you acknowledge the practices described in this notice.
Subject to applicable law, users may request access to their personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where we are not required to keep the data. Some requests may be limited if they affect security, legal compliance, or the rights of others.
To make a privacy request, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details to confirm identity or clarify the scope of the request. We will review requests within a reasonable period and respond in line with applicable requirements.
We retain personal data for the period needed to provide the service, complete the relevant transaction, meet security and audit needs, resolve disputes, and comply with legal obligations. When data is no longer required, we delete it, anonymise it, or otherwise restrict it in line with our retention practices and system limitations.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version will apply from the stated effective date. Users should review this page periodically to stay informed about current practices.
How We Use Data
We process personal data to provide course access, manage accounts, respond to enquiries, process registrations and related transactions, maintain website security, monitor performance, improve content and functionality, communicate service updates, and meet legal or compliance obligations. Where permitted, we may also use data to prevent misuse, troubleshoot technical issues, and keep records of completed interactions.
Service Providers
We may share personal data with hosting providers, payment processors, analytics services, communication tools, and other vendors that support website operations or course delivery. These parties are expected to use the data only for the services they provide to us and to protect it through appropriate safeguards. We do not authorise them to use the data for their own unrelated purposes.
Legal Disclosure
We may disclose personal data to public authorities, courts, or other parties when we believe disclosure is required to comply with law, enforce our terms, protect our rights, investigate fraud or security incidents, or respond to lawful requests. We limit such disclosures to what is reasonably necessary for the relevant purpose.
Data We Collect
We may collect identifiers such as name and contact details, account information, course registration details, payment-related records where applicable, communications sent to us, device and usage data, and other information a user chooses to provide. We also process limited technical data needed to operate the website, maintain security, and support course access.
How We Collect Data
We receive personal data directly from users when they create an account, enroll in a course, complete forms, send messages, or otherwise interact with the site. We also collect certain data automatically through browser and device interactions, including log data, cookie data, and usage patterns. In some cases, we may receive limited information from service providers that help us operate the website or process transactions.
Cookie Types
Our site may use essential cookies to support login, navigation, and security functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is reasonably needed for these functions.
Cookie Controls
Users can usually control cookies through their browser settings and, where offered, through on-site preference tools. Blocking some cookies may affect site functions, course access, or saved preferences. Essential cookies may still be used where they are needed to provide the service or maintain security.